Description
Customer support is going through the GenAI revolution, but how can we use AI to foster deeper empathy with our end users? To enable this, Earnin has built its GenAI observability platform on Databricks, leveraging DLTs, Kafka and Databricks AI/BI. This session covers how we use DLT to monitor our customer care chatbot in near real-time and how we leverage Databricks to better anticipate our customers' needs. Talk By: Matteo Ciccozzi, Senior Machine Learning Engineer, EarnIn ; Willem Dhaeseleer, Senior Staff Software Engineer, EarnIn Here’s more to explore: Production ready data pipelines for analytics and AI: https://www.databricks.com/solutions/data-engineering The Big Book of Data Engineering: https://www.databricks.com/resources/ebook/big-book-data-engineering-2nd-edition See all the product announcements from Data + AI Summit: https://www.databricks.com/events/dataaisummit-2025-announcements Connect with us: Website: https://databricks.com Twitter: https://twitter.com/databricks LinkedIn: https://www.linkedin.com/company/databricks Instagram: https://www.instagram.com/databricksinc Facebook: https://www.facebook.com/databricksinc
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