Greg Ulrich, Chief AI and Data Officer, Mastercard at Data + AI Summit 2025
Summary
Mastercard developed an internal agent assistant platform with Databricks that reduced product onboarding time by 30% and resolved 85% of customer service queries without escalation to senior agents. The company is scaling this platform using Databricks' Agent Bricks technology for data mesh architecture, enterprise AI applications, and agent commerce capabilities.
Summary generated by brickster.ai from the video transcript.
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