Voice Agents are here. Context turns them into real customer value.
Summary
Voice agents only create real customer value when they have context on who is calling, so they can adapt to that person, stay within set rules, and improve with every call. On Databricks, the agent's reasoning sits next to your governed data, with context and ontology grounding each answer and a learning loop fed by every call, and the DIVA blueprint offers a starting point after you measure one high-volume routine call.
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