How Databricks Uses AI to Accelerate Incident Investigation
Summary
Databricks' AI SRE now handles over 2,000 daily investigations across 150+ teams, helping engineers troubleshoot 100s of microservices spread across 1,500 Kubernetes clusters in 70+ regions and three clouds. Rather than relying on black-box reasoning, the system uses composable agentic runbooks and ties every diagnostic recommendation to verifiable raw evidence, embedding a context-first approach into its design.
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